Introduction and List of Professional Services
Sigma Systems is dedicated to providing comprehensive support to our valued customers. Please take a look below to learn more about the professional services options offered by Sigma.
At Sigma Systems, we understand that successful software implementation is key to unlocking the full potential of our solutions for our valued clients. That’s why our first priority for new customers is to provide comprehensive implementation services aimed at ensuring a seamless transition to productive use of the software in a timely manner.
Our implementation approach is designed for efficiency and cost-effectiveness. By leveraging remote capabilities, we perform over 60% (typically) of our services remotely, minimizing disruption and keeping implementation costs reasonable. When on-campus time is required, we ensure it is highly focused, productive, and sensitive to the unique operational challenges faced by financial aid offices.
In addition to implementation services, we offer expertise in process re-engineering—a valuable opportunity for institutions to revitalize their operations and maximize the benefits of our software solutions. Our team of talented professionals boasts extensive experience in the industry’s best practices. With their insightful approach, they excel at translating institutional needs into automated, effective, and efficient processes.
Embarking on process re-engineering, either separately or as part of a new implementation, presents a transformative opportunity for institutions. It energizes staff, fosters innovation, and provides a fresh perspective on dated policies and procedures. By embracing change and optimizing workflows, institutions can drive operational excellence and position themselves for success in today’s dynamic higher education landscape.
Partner with Sigma Systems to embark on a journey of implementation and process re-engineering that will unlock new efficiencies and propel your institution forward.
Our Education Services team is dedicated to providing comprehensive training services tailored to the needs of our customers. Whether you’re a new customer embarking on your implementation journey or an experienced user seeking to enhance your proficiency, our training services are designed to empower you every step of the way.
For new customers, our training services play a crucial role in facilitating a smooth implementation process. Our expert trainers work closely with your team to ensure a thorough understanding of the software, empowering you to achieve productive use of our solutions in a timely manner.
Experienced customers also benefit from our training services, using them as an opportunity to refresh their knowledge of the software, gain insights into new features, and bring new employees up to speed. Our training sessions are dynamic and interactive, providing hands-on experience and practical guidance that enable users to maximize the value of our software solutions.
Whether you’re looking to kickstart your implementation or deepen your expertise, our training services offer a valuable opportunity to enhance your skills and optimize your use of our software. Partner with Sigma Systems and unlock the full potential of our solutions through comprehensive training tailored to your unique needs.
After successful implementation of our software at your site, our dedicated Client and Product Services (CPS) team steps in to offer a range of ongoing support services. Our commitment is to ensure your continued success by providing attentive and effective support tailored to your needs.
The CPS team emphasizes open communication channels to facilitate the best possible utilization of our software. We understand that clear guidance and insights are essential for maximizing the benefits of our solutions. Whether you have questions about specific features or need assistance with complex issues, our team is here to help.
Prompt resolution of any issues is paramount to us. Our dedicated support specialists are well-equipped to address any challenges that may arise, ensuring minimal disruption to your operations. With a focus on efficiency and effectiveness, we strive to provide timely solutions that meet your needs and exceed your expectations.
Partner with us for reliable and responsive customer support that empowers you to achieve your goals with confidence. Our CPS team is committed to your success every step of the way.
Our management and staff bring a wealth of firsthand experience from their backgrounds in colleges and universities. Moreover, we actively engage in industry workgroups, shaping standards and specifications for new protocols. This unique blend of experience and industry involvement positions us as trusted advisors in the realm of higher education.
Drawing from our deep understanding of student financial service business processes and awareness of industry best practices, we offer consulting services tailored to the specific needs and concerns of our clients. Whether you’re seeking guidance on optimizing workflows, navigating regulatory changes, or implementing new technologies, our consulting services are designed to provide targeted solutions that drive success.
Our consultants work closely with clients to understand their unique challenges and objectives, offering strategic insights and practical recommendations to help them achieve their goals. From comprehensive assessments to actionable roadmaps, we partner with our clients every step of the way to ensure successful outcomes.
Trust Sigma Systems to be your partner in progress, leveraging our expertise and industry insights to empower your institution’s success in today’s evolving higher education landscape.
We understand that every institution has unique needs and requirements. That’s why we offer custom software development services to address specific functionalities desired by our customers.
When standard solutions don’t fully meet your requirements, we’re here to help. Our experienced team of developers can tailor our software to suit your institution’s specific needs, whether it’s enhancing existing features or creating entirely new functionalities from scratch.
We collaborate closely with our clients to understand their vision and objectives, ensuring that the custom solutions we develop align perfectly with their goals. From initial concept to final implementation, we prioritize transparency, communication, and quality, delivering solutions that exceed expectations.
Trust Sigma Systems to be your partner in custom software development, empowering your institution with innovative solutions that drive success in the ever-evolving landscape of higher education.